Technical Writer

Vendasta

Job title: Technical Writer

Company: Vendasta

Job description: As a Technical UX Writer at Vendasta, your goal is to craft intuitive, delightful experiences for our users. You’ll do so by approaching product design from a content-first perspective.

You’ll be part of a UX team consisting of Interaction Designers, Visual Designers, and Front-end Developers. Together, you’ll produce intuitive and informative products for marketing agencies and local businesses. Developing a deep understanding of Vendasta’s target market-including industry/domain, key user personas, common vernacular, and patterns in behaviour-will be essential for success.

You will work closely with GMs, Product Designers, stakeholders, and end-users. As the ideal candidate, you possess exceptional communication skills, are detail-oriented, and thrive in a fast-paced environment.

The ideal candidate would be someone who:

  • Has a background in ecommerce and WordPress
  • Considers themselves a teacher-has a passion for ensuring that others fully understand how systems work
  • Is able to explain complex concepts and problems concisely and translate them into easy-to-understand interactive experiences

Responsibilities

  • Collaborate with your cross-functional team, especially the product designer, to plan and build functional and intuitive applications
  • Develop clear and consistent nomenclature, a content style guide, and best practices to be used across applications and communication channels
  • Write high-quality technical content for Vendasta-UI copy, instructional text, system help, tooltips, onboarding systems, software release articles, etc.
  • Ensure in-app information is consistent, easy to find, easy to understand, and presented at the right moment in the user workflow
  • Assist with information architecture initiatives to determine proper navigation hierarchy, page structure, information schema, and content flexibility/repurposability.
  • Produce content models to clearly define required content types and their relationships to one another.
  • Develop relationships with Vendasta Partners to understand their industry and ensure our system communicates with them effectively utilizing familiar terminology
  • Work closely with Product Managers, Stakeholders, UX Designers, and Developers to define content requirements and achieve business goals; work collaboratively with other departments (Success, Marketing, etc.)
  • Evaluate usability of current and upcoming system features and provide constructive suggestions for improvement

Skills & Qualifications

  • Bachelor’s degree or equivalent experience. Preference given to those educated in UX, Marketing/Communications, and/or Computer Sciences
  • 3+ years creating online/digital content
  • Experience with technical writing and content strategy preferred
  • Superior writing, editing, and proofreading skills
  • Strong communication, time-management, and teamwork skills
  • Experience in developing a content strategy for large-scale, interactive systems that span multiple applications and communication channels
  • A diverse portfolio of work that demonstrates writing for user interfaces
  • Proven ability to collaborate on complex projects to translate concepts into easy-to-understand interactive experiences
  • Experience planning for and developing useful, usable content including instructional text, error and confirmation messages, support content, etc.

Expected salary:

Location: Saskatoon, SK

Job date: Wed, 26 Aug 2020 06:34:44 GMT

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