Bilingual Recovery Coordinator (Term, 12-18 Months)

Canadian Western Bank

Job title: Bilingual Recovery Coordinator (Term, 12-18 Months)

Company: Canadian Western Bank

Job description: CWB Financial Group is a diversified financial services organization providing specialized service in business and personal banking, trust, and wealth management across Canada. Our approach to business is straightforward: we work hard and with integrity, we practice common-sense thinking, we’re accountable for our actions, and we care about our people. We’re incredibly proud of the work we do every day to help our clients grow their businesses, manage their money and realize their financial potential! Learn more at .

CWB National Leasing has been a proud member of CWB Financial Group since 2010. We lend much-needed financing to Canadian businesses so they can acquire the equipment they need to grow. But, what’s in our blood? What powers it all? Our people! Our has earned us a spot on Canada’s Most Admired Corporate Cultures by Waterstone, Canada’s Top 100 Employers by the Globe and Mail and Kencentric’s Best Employer of 2019.

Are you a strong problem solver and work meticulously to bring resolution to difficult situations? Are your interpersonal and communication skills compassionate and confident? Are you known as someone who can make decisions and get things done?

If you answered “Yes”, then keep on reading as we may have the perfect position for you!

So, you may be wondering what this Bilingual Recovery Coordinator job is all about.

Working within our Contract Administration Team, the Bilingual Recovery Coordinator manages the efforts relating to severely past due accounts in order to minimize losses and secure collateral using our network of external recovery agents. You are responsible for negotiating equitable solutions to resolve a default of the contract. Sometimes this involves negotiating payments, issuing final notices, coordinating with external and internal partners and analyzing the situation to mitigate risk and minimize loss exposure.

Additionally, the Bilingual Recovery Coordinator will assist customers by responding to inquiries and providing excellent customer service. We are committed to training and development and ensure you have the support and tools to be successful in this role.

You may be thinking, “do I have what it takes?” This is a fantastic opportunity for a self-starting, critical thinker who can collaboratively work with others to fix sticky situations all the while managing multiple competing priorities with tight deadlines.

During these challenging times, our 400+ staff are working and thriving from home. Should it be required, we’re well equipped to get new hires set up for remote working success. Our staff’s health and wellness is priority number one.

What you will deliver on:

  • Coordinate the account placements with dedicated list of external recovery agents (bailiffs, liquidators and other vendors) and monitors for performance
  • Work closely with external recovery agents to ensure adequate documentation is provided
  • Review, negotiate and manage recovery expenses
  • Analyze and provide recommendations for further escalation of accounts when required (i.e. write off, legal action)
  • Negotiate payment plans, settlements and equipment returns to maximize recoveries while minimizing expenses
  • Ensure compliance with company policies and procedures, collection/debt repayment and other regulatory standards, legislation and policies.

Here’s what we’re looking for:

  • 2 years of experience in: Administration, Customer Service, Collections and/or Financial Services
  • Business Administration diploma or equivalent training
  • Fluent in English and French (written and verbal)
  • Excellent analytical and decision-making skills
  • Strong interpersonal and negotiation abilities
  • Excellent communication skills, both verbal and written
  • Ability to establish and maintain cooperative working relationships with internal and external stakeholders
  • Keen attention to detail with proven experience maintaining accurate documentation
  • Ability to maintain a high level of confidentiality, work independently and thrive in a rapidly changing environment
  • Capability to think proactively and resolve problems logically and efficiently
  • Intermediate in MS Office and the ability to quickly learn other applications and programs
  • Working knowledge of compliance laws pertaining to Collections would be considered a strong asset

If you are interested in joining a growing organization that has a unique culture, then we would love to hear from you!

Does this sound like you?

  • Tech savvy. You love learning new software and strive to always make the best use of the tools you are given
  • Innovative thinker. You take pride in your strong detail orientation, but you can also strategize and problem solve with the best of the best
  • Collaborative team player. You are a great teammate and see the value in working together to achieve common goals and strategic initiatives

We love taking care of our employees by offering:

  • Base salary plus additional variable compensation
  • Career growth. We are passionate about investing in our employees’ development and supporting them to reach their professional goals
  • Extremely robust, employer paid, benefits package including, health care spending account, wellness program, flex day and much, much more
  • Matching employer contributions to your retirement savings
  • Company ownership: When you join us, you become an owner with our employee share purchase plan (ESPP). You invest in us, so we invest for you

Can’t wait to apply?

If you believe you are the person we’re looking for, be sure to let us know why you would be a great fit for CWB National Leasing. Go ahead and get creative with your application. Introduce yourself; tell us your story and your past adventures. We look forward to hearing from you and the conversations ahead!

Over to you!

Please include the job requisition number in your cover letter along with your salary expectation.

If you aren’t the right person for this role but you know someone who is, please feel free to share amongst your network!

To all recruitment agencies: CWB National Leasing does not accept unsolicited resumes or candidate profiles and are not responsible for any fees related to unsolicited resumes.

Closing Date:

  • Position closes at 12:01am on indicated close date 10/1/2020

Inclusion & Diversity

CWB Financial Group is committed to being an equitable employer, providing an inclusive environment for a diverse workforce, including but not limited to, women, persons with visible and invisible disabilities, Indigenous persons, gender and sexual minorities, and ethnic visible minorities. We believe that inclusion has power. In fact, that’s one of our values. We know that diverse teams unleash new ideas and perspectives. We work to create an organization where people can be proud of who they are, and allies for those around them. We know that there is power in our differences and we are committed to providing equitable treatment to all employees, applicants and clients. And beyond that, we celebrate our people and those differences.

We’re proud to have built a culture that thrives on idea-sharing and collaboration, and we’re always finding ways to continue to create a warm, welcoming and inclusive work environment. We have a strong ethics program, a mandatory Respect in the Workplace eLearning program, comprehensive policies related to employment equity, and a strategy and an going strategy to ensure diversity and inclusion thrives at CWB.


CWB Financial Group is committed to providing all applicants with equal accessibility. Believing that inclusion has power, we strive to create an accessible environment for all, focused on the principles of independence, dignity, and equality. If you require adjustments as part of the recruitment and selection process (from application to offer) please submit your request and one of our recruiters will reach out to you directly.

Expected salary:

Location: Winnipeg, MB

Job date: Fri, 18 Sep 2020 07:33:15 GMT

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