Assistant Community Manager

GWL Realty Advisors Residential

Job title: Assistant Community Manager

Company: GWL Realty Advisors Residential

Job description: Assistant Community Manager

When you see an opportunity to make things better, do you seize it? GWLRA Residential is a company driven to change the way people think about apartment living. We are always interested in meeting people who have the drive to help us create a new level of customer service in the resident services market.

The Assistant Community Manager will contribute to the overall performance of the property and play an integral role in the effective operation of a residential property. This includes, but is not limited to marketing, administration, expense control, income maximization, physical maintenance of the building(s) and surrounding property, and daily direction and training of support staff.

If your goal is to provide exceptional customer service and work for an industry leader then apply now to join the GWLRA Residential Team.

Duties:

Customer Service:

  • Diligent, organized, empathetic, detail oriented
  • Strong communication with friendly demeanor
  • Professionally and courteously handle all inquiries, feedback, complaints or concerns

Administration and Reporting:

  • Oversee rent collection striving for zero arrears each month and track frequent delinquency
  • Assist with accounts payable when required
  • Conduct random site inspections of buildings and suites
  • Complete any reporting consistent with requirements of the property management contract
  • Perform and document monthly site and vacant suite inspections, routinely follow-up to ensure all deficient items identified are addresses in a timely manner
  • Other duties as assigned

Management:

  • Be responsible and accountable for the supervision and activities of all site staff, service providers and contractors
  • Ensure all appropriate logs, inspections, certificates, permits are up-to-date
  • Host monthly health and safety meeting with all site staff
  • Ensure compliance with all legislation including but not limited to the Residential Tenancies Act, Tenant Protection Act, Labour Relations Act, Fire Code, and Occupational Health & Safety Act
  • Assist and oversee management of major building projects including distribution of notices, coordination, and resident updates
  • Complete thorough orientation and training of new and existing staff according to established policies and procedures

Health & Safety:

  • Educate all staff about their role with respect to Health & Safety standards
  • Follow the company’s Health and Safety policy
  • Ensure all vendors and contractors comply with the established health and safety policy, and immediately address any infractions, hazardous conditions, or damaged equipment
  • Ensure staff wears prescribed Personal Protective Equipment (PPE) as required

Marketing and Leasing:

  • Maintain occupancy and rental income levels which comply with budgeted expectations
  • Oversee leasing activities to ensure productivity with leasing team
  • Ensure all leasing forms are properly completed

Maintenance:

  • Ensure maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety (within 24 – 48 hours)
  • Complete month-end duties and responsibilities, including suite pre-inspection and scheduling of contractors and staff for turnover of suites
  • Review and evaluate repairs and maintenance requests to ensure they meet budgetary and operational expenses, if applicable
  • Monitor incoming and outgoing suite inspections and document as required
  • Conduct annual suite inspections
  • Ensure all technicians are following health and safety and GWLRA procedures

Requirements:

2+ years in property management as an administrator or junior property manager
Knowledgeable in AODA, WHMIS, OCC H&S
Completion of (or working towards) Property Management Designation an asset
Intermediate level knowledge of Yardi and MS Office (Word, Excel, Outlook, and PowerPoint)
Strong attention to detail, problem-solving, and follow-up is required
Must be a self-starter with high degree of initiative, flexibility, and professionalism
Possess knowledge of health and safety practices
Ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships
Ability to work flexible hours
Basic to intermediate knowledge of major building systems
Beginner to intermediate knowledge of the RTA
Experience handling resident requests, inquiries and complaints
Can take on multiple tasks well and is able to prioritize accordingly
Must have their own vehicle with clean drivers abstract
Can provide a high level of customer service
Experience with arrears collections, AGI’s
Experience with RFP’s and the tendering process
Experience with routine repairs and maintenance, inspections & Interacting with contractors
Experience with Yardi – 1 – 2 years
By continuing on, you certify that the information provided is true and complete. Providing this information gives GWL Realty Advisors Residential, a wholly-owned subsidiary of GWL Realty Advisors, consent to use your personal information to assess your suitability for specific positions or future opportunities. Your résumé will be held in strict confidence, and may be viewed only by the Organization. The information will also be used for the purposes of, should you be the successful candidate, creation of an employee file for HR purposes and for aggregate statistical purposes only, which uses no personal identification.

Department: Recoverable
This is a permanent full-time position

Expected salary:

Location: Burlington, ON

Job date: Fri, 09 Oct 2020 22:47:41 GMT

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